The customer's business is mine
Customer demand, our pursuit, and strive to do a good job in pre-sale, in sale, after-sales service, not only to customer satisfaction, but also to customer satisfaction, driving customers to develop together, to achieve a win-win goal, to be thoughtful, meticulous, sincere service.
Service comes from sincerity
Whether the service work can be done well depends on whether "heart" is done. Service is a manifestation of mentality. Only by understanding the true meaning of service from the deep inside, taking the customer interests as the highest, wholehearted and sincere service, can every employee truly win the trust and satisfaction of the customers.
Service is important
It's not difficult to do a good job in one day's service, but it's difficult to do it every day. Because some services can not be relaxed for a moment, we must be persistent, so that we can get the recognition of customers.
Service is endless
The process of service is a process of self denial and self perfection. Service must be based on customer satisfaction as the highest standard, according to the change of customer demand, constantly innovate connotation, only in this way can we achieve the continuous improvement of service quality step by step.
Manage people: love and wisdom, strength and softness
It is the general guiding ideology of Wantong human resource management that people-oriented, integrating "EQ" development and "IQ" development, integrating "rigid" management and "flexible" management.
Director: systematic thinking, optimal details
Any post or any work should be systematically considered in the overall development. We should strengthen cooperation, form joint efforts and firmly establish the idea of "one game chess for the company".
Execution: think more and make less excuses
Execution is a responsibility. The sense of responsibility of employees determines the fate of Wantong. Shirking responsibility is dereliction of duty. A person who gives up responsibility will inevitably bring losses to the development of Wantong, and also will lose Wantong's trust in you. Responsibility makes progress. Only the employees who are responsible for their work and dare to take responsibility for the problems and mistakes in their work are the people Wantong needs most.
If you are not at the scene, you should settle the claim in the company, and return the result within 24 hours;
Drivers and salesmen are not responsible for the San Bao claims, but the special technicians are responsible for it;
The implementation of pre-sales guidance and training, after-sales use tracking and carcass cultivation and subsequent high value-added renovation for many times;
For key customers and special customers, the professional special account department provides one-to-one tracking service